At Eldoria Flow Technologies Private Limited and Drapezone (“we,” “us,” or “our”), protecting your privacy and safeguarding your personal data is a top priority. This Privacy Policy explains how we collect, use, and protect your information when you interact with Drapezone or engage in any transactions through our platform. We are dedicated to ensuring your data remains confidential and secure by applying strict security measures you can trust.  

Our practices are designed to give you full transparency and confidence as you navigate and utilize our services.  

By accessing our website, you consent to the data collection and usage practices described in this policy. As part of our ongoing commitment to legal compliance and continuous improvement, this policy may be updated from time to time. We recommend reviewing it periodically to stay informed about any modifications.  

Your continued use of the website signifies your acceptance of any revised terms outlined in the updated policy.  

Information Collection  

At Drapezone, we gather specific personal data to improve your shopping experience and ensure seamless service. This information is collected when you visit our site, make purchases, or subscribe to updates.  

The types of personal data we collect include:  

• Contact Details: Your name, email, and physical address to manage inquiries, subscriptions, and event participation.  
• Additional Personal Information: Details like gender, marital status, birthdate, and job title, obtained through surveys, contests, or events.  
• User Behavior Insights: Data related to page visits, browsing patterns, content interactions, and demographic details.  
• Purchase History: Records of transactions to streamline order processing and enhance service quality.  

Use of Collected Information  

We handle personal data strictly for business operations, restricting access to authorized personnel. The key purposes include:  

• Website Maintenance: Ensuring site stability and functionality by monitoring system performance and addressing technical issues.  
• Legal and Financial Compliance: Fulfilling regulatory obligations for transactions and operations, including tax reporting and financial audits.  
• Market Research: Enhancing services through customer behavior analysis to refine product offerings and improve user engagement.  
• Community Participation: Facilitating discussions, forums, and interactive features to encourage meaningful engagement among users.  
• Transaction Processing: Securely handling credit and debit card payments while implementing fraud detection and prevention measures.  
• Order Management: Ensuring accurate deliveries and verifying purchases to provide a smooth and reliable shopping experience.  
• Marketing & Promotions: Informing customers about new products, special offers, and promotions from Drapezone and affiliates to enhance customer engagement.  
• Security & Compliance: Safeguarding data, supporting investigations, and preventing unauthorized activities to protect users from fraud and cyber threats.  
• Business Adjustments: Managing data in cases of mergers, acquisitions, or corporate restructuring while maintaining compliance with privacy regulations.  

We are committed to handling your personal information in compliance with relevant data protection laws.  

Data Protection  

To safeguard your privacy, we implement stringent security measures to prevent unauthorized access. Your personal data is collected, stored, and processed in compliance with industry standards and applicable privacy laws. Our robust security protocols ensure your information remains protected against breaches or misuse. We continuously update our security infrastructure to address emerging threats and enhance data protection. By using our services, you acknowledge and consent to our data protection policies.  

Data Retention  

At Drapezone, we follow strict data management procedures, ensuring that personal data is stored only for the necessary duration and securely discarded when no longer needed.  

Standard Retention Period (8-12 Months):   

Certain types of data are retained within this timeframe, including:   

• Account Information: User profiles, transaction records, and purchase history.  
• Browsing Preferences: Behavioral insights used to enhance and personalize the shopping experience.  

This data serves the following purposes:  

• Improving Customer Support: Offering better assistance and tailored recommendations.  
• Regulatory Compliance: Meeting legal and industry-specific requirements.  
• Enhancing User Experience: Delivering relevant content and optimizing services.  

Once the retention period expires, data is either permanently erased or anonymized to ensure it cannot be linked to any individual.  

Extended Data Retention:   

In certain cases, some data may be stored for a longer period, including:   

• Legal & Regulatory Compliance: Retaining records for tax, financial, or other mandated documentation.  
• Dispute Resolution: Preventing fraudulent activity, settling disputes, or enforcing company policies.  

We ensure that data is retained strictly for the required duration and securely handled in accordance with applicable privacy regulations.  

Children’s Privacy  

We do not knowingly collect personal information from individuals under 18. If we become aware of any such data being collected, we take immediate action to delete it from our records. Parents or guardians who suspect their child’s information has been inadvertently stored may contact us for prompt removal.  

Information Sharing  

Your privacy is our top priority, and we adhere to strict data-sharing policies to protect your personal information. We do not sell, rent, or trade any user data under any circumstances. However, in cases where essential services require it—such as payment processing and order fulfillment—we may share necessary details with trusted partners to ensure smooth transactions. These interactions follow stringent security protocols and transparency standards to prevent unauthorized access or misuse of data.  

User Rights  

You have specific rights regarding your personal data, ensuring transparency and control over how your information is handled. We are committed to addressing your concerns and providing necessary assistance to safeguard your privacy. You may reach out to our Grievance Officer to:  

• Access & Verify Information: Request copies of your personal data or correct inaccuracies to ensure all stored details are up to date and accurate.  
• Withdraw Consent: Revoke permission for data processing at any time, understanding that certain services or features may be affected as a result.  
• Submit Complaints: Report concerns regarding data handling for investigation and resolution, ensuring compliance with privacy standards and regulations.  

Opt-Out Options  

You can unsubscribe from newsletters and promotional emails at any time by clicking the "Unsubscribe" link included in our emails. Additionally, you may contact our support team if you require assistance with opting out of specific communications. All opt-out requests are processed promptly, and once unsubscribed, you will no longer receive marketing-related messages from us.  

Privacy Policy Updates  

This policy may be updated periodically to enhance security measures and maintain transparency regarding our data practices. Any revisions will be published here, and continued use of our services implies acceptance of the updated terms. We encourage users to review this policy regularly to stay informed about any changes and understand how we protect their personal information.  

Contact Us  

For any questions, concerns, or requests regarding our privacy practices, please reach out to us at eldoriaflowtechnologiespvtltd@gmail.com. Our team is available to provide support and address inquiries related to data privacy and security. Thank you for choosing Drapezone. Your privacy is important to us, and we remain committed to ensuring a secure and reliable shopping experience for all our users.